Provide job development, employment supports and job support services for individuals referred from different partner agencies and enrolled in CWS job training programs. Serve as lead for the Records Review Committee and Administrator for Efforts to Outcomes (ETO). Train new staff on expectations of position, recordkeeping and data management. Generate reports on program outcomes, demographics and others as required by management and development staff. Continue to manage a caseload of active participants, responsible for delivering case management services for individuals enrolled in CWS job training programs.
Conduct job development and retention support services
Assist Senior Contracts Manager with enrollment and admission procedures for eligible referrals
Develop individual service plans based on participant input, skills, interests and needs
Maintain manual and computerized participant records, complete required documentation and reporting including CWS database (ETO) input with timeliness and accuracy
Provide orientation to new program participants including review of participant handbook and placement expectations
Network with other providers to generate community resources for participants
Search for appropriate placements for assigned individuals through cold calls, contacting existing employers and other networking opportunities
Present staffing services and value proposition to employers in verbal and written communication
Lead employer accounts by organizing logistics, thinking creatively how to increase client satisfaction and placements and tracking employer specific metrics
Provide daily, weekly and as needed performance analysis of the assigned accounts to leadership
Effectively partner with internal and external operations and business partners to meet the needs of employers and job seeking participants
Conducts outreach activities to engage new direct placement referral sources and participants
Establish/maintain relationship with targeted community groups and/or individuals to maximize interest in CWS training programs
Assist participants with researching and accessing needed services including additional job training, educational supports, counseling, housing, medical services and other support services as needed
Coordinate service provision with referring agencies including conducting case conferences at set intervals
Determine individual’s need for support funds/ gift certificates; help them investigate and exhaust other options before requesting funds
Generates productive partnerships with businesses to allow for ongoing job/internship placement of job seeking participants
Monitor and follow-up with participants to enable them to find and retain employment
Provide/assist with coordination of job coaching and follow up retention services for participants working competitively
Conduct tours of CWS for interested potential participants as well as prospective employer partners
Act as point person between different stakeholders to ensure satisfaction with services provided at all levels
Perform follow up calls and visits to employers to ensure high level of employer satisfaction
Plan and coordinate on site recruitment opportunities as appropriate
Maximize all opportunities to sell all aspects of CWS (programming, graduates, catering, packaging and assembly, commercial cleaning)
Represent placement team in organizational and contract agency meetings
Responsible for the maintenance and development of weekly New Starts Listing and entering participants in E-Verify.
Assist in proposal development and grant writing as needed
Engage in his/her own ongoing professional development
Other duties as assigned
EDUCATION and/or EXPERIENCE: Bachelor’s Level in Vocational Rehabilitation, Counseling, Social Work or other relevant area with at least 1 year experience in a similar case management role (employment, training, workforce development, etc).
Exceptional time management skills, report writing ability, familiar with Boston area providers and resources. Preferred experience with at-risk populations such as individuals who are homeless, elderly, at-risk youth, ex-offenders, low wage earners, individuals with disabilities, working families and others preferred. Competitive, results driven personality with the ability to work well with others in a team.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
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