Join Our Team

Community Work Services (CWS) is only as effective as the quality of the people who make up our team of talented and committed staff.

CWS is a part of the Fedcap Family of Agencies. We are an Equal Opportunity Employer and encourage applications and inquiries from qualified applicants regardless of race, creed, nationality, sexual orientation, religion or disability. Bi-lingual/bi-cultural staff are encouraged to apply.

BUSINESS ENGAGEMENT LIAISON - INTERN

About the Position:
The Business Engagement Liaison will assist the Placement Services Team in their outreach to participants, employers, and partner organizations. Specific tasks will include following up with participants in post-placement services, developing new partnerships and maintaining relationships with employers, identifying valuable job opportunities, and connecting participants to community resources such as job fairs and hiring events. The Business Engagement Liaison will be asked to provide updates to the Business Engagement Manager. Other projects may also be involved, such as organizing on-site Job Fairs.

This position is located at 174 Portland Street, Boston, MA. Hours are flexible between 8:30AM-4:00PM, Monday-Friday.

Qualifications:
• Cultural Competency; ability to work with individuals from diverse backgrounds
• Demonstrated ability to work with individuals with disabilities and other barriers to employment
• Ability to manage projects from development to implementation
• Must be proficient in Microsoft Word, internet search engines, and email
• Strong written and verbal communication skills
• Must be a model of appropriate workplace behavior
• Demonstrated ability to self-direct and work with minimal supervision

How to Apply:
Please send your resume and cover letter to Suzanne Bergenhenegouwen, Business Engagement Manager, at sbergenhenegouwen@cwsne.org


FRONT DESK - INTERN

Description:
The Front Desk Intern supports the day to day office operations of Community Work Services. The Front Desk Intern provides general administrative supports as follows:

• Provides high level of customer service as the first representative of Community Work Services.
• Presents a professional manner at all times, whether on the phone or in person.
• Directs program participants and visitors entering the premises of CWS.
• Identifies individuals requesting entry via audio buzzer system.
• Receives and signs for some small deliveries, messenger deliveries or registered mail, and ensures that the appropriate department/individual is notified.
• Sorts all US Post Office daily incoming mail into appropriate staff mailboxes.
• Operates telephone system to receive incoming calls, respond to caller inquiries, directs calls.
• Makes announcements, takes messages as necessary, and delivers messages in a timely fashion that are left on General Delivery Mailbox.
• Maintains neat, proper, and professional environment at the front desk and lobby area.
• Maintains security of staff and participants by following CWS procedures for allowing entry to the various areas of the building.
• Provides administrative support for CWS staff to include but not limited to making copies, distributing faxes from fax machine, posting meeting announcements in elevators, maintaining flyer, business card and brochure supply at Front Desk, creating flyers, and typing other documents as assigned.
• Maintains CWS Conference Room and Vacation calendars.
• Performs other duties as assigned.

Required Skills:
• Outstanding interpersonal and communication skills
• Maintain professional appearance and attitude at all times
• High attention to detail, exceptional time management skills and strong organization skills
• Ability to maintain confidentiality
• Ability to work as a member of a team

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

How to Apply:
Please send your resume and cover letter to Tanya Figelman at tfigelman@cwsne.org.


ADJUNCT INSTRUCTOR - CONSTRUCTION

Description:
Founded in 1877, Community Work Services is a Boston based subsidiary of Fedcap Rehabilitation Services (www.fedcap.org), which focuses on delivering high-quality workforce development services to help people who face barriers to get the employment skills and supports they need to move towards greater self-sufficiency. We are looking for a passionate and mission-driven Construction Instructor for our Pre-Apprenticeship Construction Training Program. A candidate must have a strong commitment to teaching with a curriculum. The Pre-Apprenticeship Construction Training program engages participants from various backgrounds and have multiple barriers to employment and provides them an alternative learning environment and employment pathway that enables participants to obtain skills in the Construction field.

Purpose of the Position:
To prepare program participants for apprenticeship/jobs in the construction field

Duties:
•Teach Pre-Apprenticeship Construction Training program which includes OSHA 10.
•Assist with the development of written lesson plans based on the existing curriculum; update curriculum to ensure that skills being taught continue to meet the labor market demand.
•Administer written and practical tests related to the curriculum.
•Evaluate the student’s progress in the Pre-Apprenticeship Construction Training program class including ability to comprehend, perform and retain information; report assessment to Case Managers, Training Instructors and Management Team.
•Other duties as assigned.

Workforce Development Team Support
•Assist with recruitment of candidates for the training program and participate in assessment, matriculation, graduation and graduate support activities.
•Conduct assessments and relay feedback to the Workforce Development team regarding participant progress.
•Support and mentor trainees utilizing a positive and encouraging approach.
•Assist WFD with placement assistance including developing internship sites and employment-partnerships prior to and during job search.

Requirements:

Education and Experience:
•A high degree of technical ability to relay information in a manner that provides a positive learning experience.
•Ability to demonstrate concern and sensitivity towards program participants and their individual needs and learning styles while still providing consistent training and education for all students.
•Effective at working with persons with disabilities and non-traditional students;
•Knowledge of and ability to follow Agency policies and procedures.
•Knowledge of and ability to follow department policies and procedures.
•Ability to communicate clearly and effectively both verbally and in writing.
•Ability to be flexible, adapt to changing situations, meet deadlines, and work under pressure.
•Ability to plan and schedule personnel as required.
•Excellent customer service skills.
•Ability to resolve problems within scope of responsibilities.
•Excellent organizational skills.
•Ability to interact effectively and professionally with staff and management.
•Ability to work independently and take initiative when appropriate.
•Knowledge of and ability to use a computer and work in a windows software environment using Microsoft office.

Qualifications:
•Associates degree required
•Five years of practical experience in the field of construction
•Experience with curriculum development and teaching experience strongly preferred.
•The applicant should have experience with adult learners

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Employee Acknowledgement:
I hereby I have received, and reviewed the above job description and accept the duties and responsibilities as stated.

Equal Opportunity Employer that is committed to Diversity, M/F/D/V.

How to Apply:
Click Here to Apply

Lead Case Manager

Description:

Provide job development, employment supports and job support services for individuals referred from different partner agencies and enrolled in CWS job training programs. Serve as lead for the Records Review Committee and Administrator for Efforts to Outcomes (ETO). Train new staff on expectations of position, recordkeeping and data management. Generate reports on program outcomes, demographics and others as required by management and development staff. Continue to manage a caseload of active participants, responsible for delivering case management services for individuals enrolled in CWS job training programs.

Conduct job development and retention support services

Assist Senior Contracts Manager with enrollment and admission procedures for eligible referrals

Develop individual service plans based on participant input, skills, interests and needs

Maintain manual and computerized participant records, complete required documentation and reporting including CWS database (ETO) input with timeliness and accuracy

Provide orientation to new program participants including review of participant handbook and placement expectations

Network with other providers to generate community resources for participants

Search for appropriate placements for assigned individuals through cold calls, contacting existing employers and other networking opportunities

Present staffing services and value proposition to employers in verbal and written communication

Lead employer accounts by organizing logistics, thinking creatively how to increase client satisfaction and placements and tracking employer specific metrics

Provide daily, weekly and as needed performance analysis of the assigned accounts to leadership

Effectively partner with internal and external operations and business partners to meet the needs of employers and job seeking participants

Conducts outreach activities to engage new direct placement referral sources and participants

Establish/maintain relationship with targeted community groups and/or individuals to maximize interest in CWS training programs

Assist participants with researching and accessing needed services including additional job training, educational supports, counseling, housing, medical services and other support services as needed

Coordinate service provision with referring agencies including conducting case conferences at set intervals

Determine individual’s need for support funds/ gift certificates; help them investigate and exhaust other options before requesting funds

Generates productive partnerships with businesses to allow for ongoing job/internship placement of job seeking participants

Monitor and follow-up with participants to enable them to find and retain employment

Provide/assist with coordination of job coaching and follow up retention services for participants working competitively

Conduct tours of CWS for interested potential participants as well as prospective employer partners

Act as point person between different stakeholders to ensure satisfaction with services provided at all levels

Perform follow up calls and visits to employers to ensure high level of employer satisfaction

Plan and coordinate on site recruitment opportunities as appropriate

Maximize all opportunities to sell all aspects of CWS (programming, graduates, catering, packaging and assembly, commercial cleaning)

Represent placement team in organizational and contract agency meetings

Responsible for the maintenance and development of weekly New Starts Listing and entering participants in E-Verify.

Assist in proposal development and grant writing as needed

Engage in his/her own ongoing professional development

Other duties as assigned

Requirements

EDUCATION and/or EXPERIENCE: Bachelor’s Level in Vocational Rehabilitation, Counseling, Social Work or other relevant area with at least 1 year experience in a similar case management role (employment, training, workforce development, etc).

Exceptional time management skills, report writing ability, familiar with Boston area providers and resources. Preferred experience with at-risk populations such as individuals who are homeless, elderly, at-risk youth, ex-offenders, low wage earners, individuals with disabilities, working families and others preferred. Competitive, results driven personality with the ability to work well with others in a team.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

How to Apply:
Click Here to Apply

CASE MANAGER

Position Summary:
Responsible for providing case management, community based activities and individualized employment services for individuals referred through the Department of Developmental Services and The Massachusetts Rehabilitation Commission.

• Attend individual service plan meetings and develop person-centered ISPs based on participant input, skills, interests and needs
• Oversee implementation of ISP goals and document progress towards goals
• Serve as liaison between Community Work Services and the Department of Developmental Services, families, residential staff and guardians
• Maintain manual and computerized participant records, complete required documentation and reporting including CWS database (ETO) input with timeliness and accuracy
• Assist in planning and implementing 1:1 and small group activities in the community that promote full integration and inclusion of individuals with disabilities in the community
• Network with other providers to generate community resources for participants
• Effectively partner with internal and external operations and business partners to meet the needs of employers and job seeking participants
• Establish/maintain relationship with targeted community groups and/or individuals to maximize interest in CWS training programs
• Assist participants with researching and accessing needed services including additional job training, educational supports, counseling, housing, medical services and other support services as needed
• Coordinate service provision with referring agencies including conducting case conferences at set intervals
• Determine individual’s need for support funds/ gift certificates; help them investigate and exhaust other options before requesting funds
• Generate productive partnerships with businesses to allow for ongoing job /internship placement of job seeking participants
• Monitor and follow-up with participants to enable them to find and retain employment
• Provide/assist with coordination of job coaching and follow up retention services for participants working competitively
• Conduct tours of CWS for interested potential participants as well as prospective employer partners
• Act as point person between different stakeholders to ensure satisfaction with services provided at all levels
• Perform follow up calls and visits to employers to ensure high level of employer satisfaction
• Plan and coordinate on site recruitment opportunities as appropriate
• Other duties as assigned

Education and/or Experience:
Bachelor’s Level in Vocational Rehabilitation, Counseling, Social Work or other relevant area with at least 2 years’ case management experience and at least 1 year working in a human service/community based setting

• Outstanding verbal and written communication skills
• Experience working in and/or ability to demonstrate commitment to nonprofit work targeting economically disadvantaged populations; homeless, elderly, ex-offenders, low wage earners, individuals with disabilities, working families, un/underemployed and hard to place individuals, highly preferred.
• High attention to detail, exceptional time management skills and strong organization skills
• Ability to analyze situations, anticipate and/or detect problems and provide solutions
• Aptitude to manage time and tasks efficiently with little supervision
• Ability to think creatively and connect meeting business needs and social service goals
• Ability to work in a fast-paced environment
• Competitive, results driven personality with the ability to work well with others in a team
• Proficiency in Excel, PowerPoint and other Microsoft Office tools
• Bilingual (English-Spanish) a plus
• Familiarity with Boston area businesses, providers, and resources required

How to Apply:
Click Here to Apply

Senior Business Developer

Position Summary:

Reporting to the Director of Programs and Services, the Senior Business Developer is responsible for identifying, developing and maintaining relationships with a variety of business and industry representatives to promote job placement, retention, and support to both employers and participants.

  • Lead a team of job placement specialists
  • Develop new employment partnerships with businesses and organizations in the Greater Boston area
  • Conduct business-to-business outreach for networking and creation of partnerships
  • Network with other venders and providers
  • Complete unsolicited outreach (cold-calling and cold-emailing) to connect with businesses and organizations
  • Assist in drafting Memorandum’s of Understanding (MOU’s) for official partnerships
  • Meeting with participants engaged in placement services to assist them in job search, job applications, and interviews
  • Attend hiring events on behalf of CWS and/or with participants
  • Develop individual placement plans based on participant input, skills, interests and needs
  • Search for appropriate placements for assigned individuals through cold calls, contacting existing employers and other networking opportunities
  • Maintain manual and computerized participant records, complete required documentation and reporting including CWS database (ETO) input with timeliness and accuracy
  • Provide daily, weekly and as needed performance analysis of the assigned caseload to leadership
  • Effectively partner with internal and external operations and business partners to meet the needs of employers and job seeking participants
  • Generates productive partnerships with businesses to allow for ongoing job/internship placement of job seeking participants
  • Monitor and follow-up with participants to enable them to find and retain employment
  • Provide/assist with coordination of job coaching and follow up retention services for participants working competitively
  • Conduct tours of CWS for interested prospective employer partners
  • Act as point person between different stakeholders to ensure satisfaction with services provided at all levels
  • Perform follow up calls and visits to employers to ensure high-level of employer satisfaction
  • Plan and coordinate on site recruitment opportunities as appropriate
  • Maximize all opportunities to sell all aspects of CWS (programming, graduates, catering, packaging and assembly, commercial cleaning)
  • Represent placement team in organizational and contract agency meetings
  • Run a Job Club for participants
  • Other duties as assigned
Requirements

EDUCATION and/or EXPERIENCE: Bachelor’s Level, Master’s preferred, with at least 2-3 years’ experience in Business development, Human Relations and Employer Relations.

  • Outstanding verbal and written communication skills
  • Experience working in and/or ability to demonstrate commitment to nonprofit work targeting economically disadvantaged populations; homeless, elderly, ex-offenders, low wage earners, individuals with disabilities, working families, un/underemployed and hard to place individuals, highly preferred.
  • High attention to detail, exceptional time management skills and strong organization skills
  • Ability to analyze situations, anticipate and/or detect problems and provide solutions
  • Aptitude to manage time and tasks efficiently with little supervision
  • Ability to think creatively and connect meeting business needs and social service goals
  • Competitive, results driven personality with the ability to work well with others in a team
  • Proficiency in Excel, PowerPoint and other Microsoft Office tools
  • Bilingual (English-Spanish) a plus
  • Familiarity with Boston area businesses, providers, and resources required

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

How to Apply:
Click Here to Apply